How We Handle Personal Data
1) Data We Collect
When you contact us for industrial equipment, project discussions, service support, or quotations, we may collect:
- Contact details (name, phone, email, company)
- Project-related details (capacity, process type, location, timeline)
- Communication records from calls, emails, and forms
- Basic technical browsing data (IP, device, browser, pages visited)
2) Why We Use This Data
- Prepare techno-commercial proposals and respond to inquiries
- Schedule meetings, site visits, and post-sales support
- Share relevant product updates and engineering information
- Maintain records for compliance, accounting, and audit requirements
- Improve website performance, content relevance, and response quality
3) Legal Basis for Processing
We process data based on your consent (form submissions), legitimate business interest (B2B communication and support), and legal obligations (tax/compliance records).
4) Data Sharing and Disclosure
We do not sell personal data. We may share limited information with trusted service providers (hosting, communication, CRM, accounting) only as needed to operate our business. We may also disclose data if required by law or competent authority.
5) Data Retention
Inquiry and business communication data is retained for as long as needed for project engagement, support, and legal/commercial recordkeeping. Non-essential marketing communication can be opted out at any time.
6) Security Measures
We use practical administrative and technical safeguards to protect data against unauthorized access, alteration, or misuse. However, no online transmission/storage method is absolutely risk-free.
7) Cookies and Analytics
Our website may use cookies and similar technologies for session management, performance tracking, and user experience improvements. You can disable cookies via browser settings, though some features may be affected.
8) Your Rights
You may request access, correction, or deletion of personal data shared with us, subject to legal and contractual obligations. To exercise these rights, contact us using the details below.
9) Policy Updates
We may revise this Privacy Policy to reflect legal, technical, or operational changes. The latest version will always be published on this page with the revised effective date.